FAQ

 

 

What if my order is incorrect when it arrives?

We will make it right. Contact us right away by either email to gundamlabshobby@gmail.com. We make every effort to assure that all orders are shipped correctly, but we are not machines and are human, so an error can occur. If something is not right, you have our word that we will correct it and make sure you are satisfied.

 

What if my order arrives damaged by the carrier?

While we make sure each order is securely packaged, mishaps can happen with UPS or the USPS; therefore, we insure everything for safety. So have no worries; we make sure you are protected. If anything ever arrives in a condition you deem unacceptable, simply contact us right away at gundamlabshobby@gmail.com (In the meantime, be sure to hold on to the packaging and damaged model as the carrier may require it as part of their investigation.)

 

What is your return policy?

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at gundamlabshobby@gmail.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at gundamlabshobby@gmail.com and send your item to:

26010 Eden Landing Rd #1D

Hayward California 94545

USA

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Unless problem was on our end we will pay for shipping back.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

What is your pre-order policy?

We only allow customers to buy a product as a "pre-order" once we have ordered the product and it has been confirmed that we will be receiving it. Nevertheless, we cannot be held responsible for manufacturer delays and cancellations. We will post updates about the products on our site, and we will also email status updates to individuals who pre-order. When a pre-order is placed, the customer is charged for the item because we have real-time credit-card processing. If a customer needs to cancel a pre-order, he or she will receive a credit less a 5% cancellation fee. A customer who places an order for both an in-stock item and a pre-ordered item will have the in-stock item held until the pre-order can be shipped, unless the customer would prefer to place each order separately and have two shipments sent to him/her at different times. (We will notify the customer if a situation like the previously mentioned one occurs.)